gamdam takes the privacy of every registered user seriously. This Privacy Policy explains precisely what personal data gamdam collects when you use the gamdam.app platform, how that data is used, who it may be shared with, and what rights you hold over your own information. Please read this document fully before creating a gamdam account or depositing any funds.
gamdam ("gamdam", "we", "us", "our") operates the online betting and casino platform accessible at gamdam.app (the "Platform"). gamdam is the data controller responsible for the personal data collected through the Platform and any associated communications channels, including support email and live chat.
This Privacy Policy applies to all users of the gamdam Platform, including registered account holders, visitors who have not yet registered, and any individual who contacts gamdam for support or information. By using the gamdam Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
gamdam collects only the personal data that is necessary for the legitimate operation of its Platform, including regulatory compliance, payment processing, identity verification, and the delivery of a personalised user experience. The categories of personal data collected are set out in the table below.
| Category | Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, photograph | Age verification, KYC compliance, account security |
| Contact Data | Email address, mobile number, residential address | Account registration, support communications, withdrawal confirmation |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Platform security, fraud detection, technical support |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Platform security, fraud detection, technical support |
| Usage Data | Pages visited, games played, bets placed, session duration, click paths, login timestamps | Platform improvement, responsible gaming monitoring, personalisation |
| Communications Data | Support chat transcripts, emails sent to gamdam, feedback submissions | Customer support, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out status, preferred language, notification settings | Delivering relevant promotions and platform announcements |
gamdam does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (other than responsible gaming self-assessments where voluntarily submitted), or biometric data beyond what is strictly necessary for identity verification.
gamdam collects personal data through the following channels:
You provide data directly to gamdam when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to a survey, or interact with any form or input field on the gamdam Platform.
When you visit or use gamdam.app, certain technical and usage data is collected automatically through cookies, web beacons, session tracking technologies, and server logs. This includes your IP address, browser fingerprint, device identifiers, and behavioural patterns within the Platform. See Section 7 for full details on cookies.
gamdam may receive supplementary personal data from third parties in limited circumstances, including:
In all cases where data is received from third parties, gamdam satisfies itself that such third parties have a lawful basis for sharing that data and that appropriate data processing agreements are in place.
gamdam uses collected personal data for the following purposes:
To register and maintain your gamdam account, process your deposits and withdrawals in PKR via JazzCash, EasyPaisa, or bank transfer, provide access to cricket betting markets, casino games, and slot titles, and deliver a consistent, personalised user experience across the gamdam Platform.
To verify your identity, confirm your age (minimum 21 years), comply with Know Your Customer (KYC) requirements, and meet anti-money laundering (AML) and counter-terrorist financing (CTF) obligations under gamdam's international gaming licence. gamdam is legally obligated to conduct these checks and cannot waive them.
To detect, investigate, and prevent fraudulent activity, unauthorised account access, duplicate account creation, bonus abuse, and any other conduct that breaches gamdam's Terms and Conditions or applicable law. gamdam's security systems analyse Technical Data and Usage Data on a continuous basis to protect the integrity of the Platform and the interests of all users.
To monitor gambling behaviour, identify potential signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with responsible gaming obligations under gamdam's licensing framework. gamdam takes this obligation seriously and uses personal data to protect vulnerable users proactively.
To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance. Support communications may be monitored and recorded for quality assurance and training purposes.
To send you promotional offers, PSL betting previews, bonus announcements, and platform updates, where you have provided your consent to receive such communications. You may withdraw your marketing consent at any time by updating your notification preferences within your gamdam account settings or by contacting support directly.
To analyse aggregated and anonymised usage patterns, improve the performance and design of gamdam.app, test new features, and optimise the user experience for Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, and beyond.
gamdam processes your personal data on the following legal grounds:
gamdam does not sell your personal data to any third party. gamdam may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:
Financial data is shared with payment processors — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard — to the extent necessary to process deposits and withdrawals on your behalf.
Identity data and document scans are shared with gamdam's contracted KYC and identity verification service providers, who process this data solely for the purpose of validating your identity on gamdam's behalf.
gamdam may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. gamdam will notify you of any such disclosure where legally permitted to do so.
gamdam engages third-party technology service providers for cloud hosting, cybersecurity, platform analytics, and customer support tooling. These providers act as data processors on gamdam's behalf and are contractually prohibited from using your data for their own purposes.
gamdam uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit gamdam.app. The following categories of cookies are used:
You may manage non-essential cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the gamdam Platform. gamdam does not use third-party advertising cookies or cross-site tracking technologies for ad targeting purposes.
gamdam retains personal data only for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by applicable law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. gamdam conducts periodic data audits to ensure retention schedules are followed consistently.
gamdam implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:
As a gamdam user, you hold the following rights in relation to your personal data. gamdam will respond to all valid requests within 30 calendar days of receipt:
To exercise any of the above rights, please contact gamdam's support team. gamdam may need to verify your identity before processing your request. gamdam will not charge a fee for reasonable requests but reserves the right to charge an administrative fee for manifestly unfounded or excessive requests.
The gamdam Platform is strictly intended for users aged 21 years and above. gamdam does not knowingly collect, process, or retain personal data from any individual under the age of 21. If gamdam becomes aware that personal data has been collected from a person under the minimum age, that account will be immediately suspended and all associated personal data will be deleted as promptly as possible.
The gamdam Platform may contain references to third-party services such as payment gateways and banking portals that are accessed during the deposit or withdrawal process. Once you leave gamdam.app and navigate to a third-party service, gamdam's Privacy Policy no longer applies. gamdam is not responsible for the privacy practices, data security measures, or content of any third-party service.
gamdam encourages you to review the privacy policy of any third-party service you interact with in connection with your gamdam account, including the privacy notices of JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank where relevant.
gamdam's Platform is operated under an international gaming licence, and certain personal data processing activities may involve the transfer of data to servers or service providers located outside Pakistan. Where such transfers occur, gamdam ensures that appropriate safeguards are in place, including data processing agreements that incorporate internationally recognised data protection standards.
By using the gamdam Platform and creating an account, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan where gamdam's technology infrastructure or licenced third-party processors are located, subject always to the security and confidentiality obligations described in this Privacy Policy.
gamdam reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, regulatory requirements, or Platform functionality. When material changes are made, gamdam will publish the revised policy on this page with an updated effective date, and where appropriate, notify registered users via email or in-platform notification.
Your continued use of the gamdam Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you must discontinue use of the Platform and contact gamdam support to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or gamdam's data processing practices, you may contact gamdam's data protection team through the following channel:
Every piece of data you transmit to gamdam — from login credentials to payment details — is protected by industry-standard 256-bit SSL encryption. Your personal and financial information travels securely, every single session.
gamdam's identity verification process confirms that every account holder is who they say they are. This protects the entire user community from fraud, impersonation, and financial crime — keeping gamdam a trusted platform for Pakistani players.
gamdam does not sell, rent, or trade your personal information to advertisers or data brokers — full stop. Your data is used exclusively to operate your account, process payments, and keep the Platform safe and compliant.
gamdam gives you meaningful control over your personal information. Access, correct, restrict, or request deletion of your data at any time by contacting our support team. Marketing communications can be switched off instantly in your account settings.
gamdam does not hold your data indefinitely. Clear retention schedules govern how long each category of data is stored, aligned with regulatory requirements and responsible data management. When the period expires, data is securely deleted.
Have a data-related question or want to submit a privacy request? gamdam's bilingual support team — English and Urdu — is available around the clock via live chat and email to handle all privacy enquiries promptly and professionally.
With secure encryption, strict KYC, and transparent data practices, gamdam is built for Pakistani players who value both great cricket betting and genuine data protection. Ready to get started?